Tuesday, February 25, 2014
Saturday, October 10, 2009
Eric G Harland
Connections 2014 a Success: Harland Financial Solutions recently hosted its annual user conference, Connections 2014, in Lake Buena Vista. FL. With four days of educational sessions, product training workshops and networking opportunities, Last year’s conference explored topics that are impacting financial institutions today, including compliance realities, risk management, creating continuous efficiency, integration and more. Guest speakers Mary Lou Retton and John Powers inspired attendees, while industry visionaries from Deloitte Consulting, IDC Financial Insights, Microsoft and Venable shared their insight during “Industry Perspectives” sessions. Attendees are looking forward to next year’s event, which will be held August 3-6, 2015 at the Gaylord National Resort & Convention Center in Washington D.C.
Harland Financial Solutions serves as a strategic technology partner to more than 6,500 financial institutions of all sizes, including commercial banks, mortgage companies, credit unions, and thrifts. It supplies comprehensive software solutions and services that help increase institutional performance and drive profitability. These include lending and mortgage compliance and origination applications, risk management solutions, business intelligence solutions, Internet and mobile banking applications, branch automation solutions, enterprise solutions and core processing systems. Harland Financial Solutions is headquartered in Lake Mary, Florida, and operates from 16 other offices throughout the U.S., as well as in Dublin, Ireland and Tel Aviv, Israel.
History
In late 2000, the John H. Harland Co, the original parent company of Harland Financial Solutions, acquired Concentrex, Inc., a leading provider of software and services to financial institutions. This acquisition, combined with Harland's existing software businesses, became Harland Financial Solutions, Inc., a wholly owned subsidiary of the John H. Harland Company.
In May of 2002, Harland Financial Solutions acquired Easy Systems, Inc. Easy Systems, a leading provider of turnkey branch automation solutions for the community bank market.
On September 23, 2002, Harland Financial Solutions entered the Bank Core Systems market with its acquisition of SPARAK Financial Systems, LLC. With over 260 community bank clients, SPARAK® is a leading provider of in-house core systems for banks.
On October 15, 2002, Harland Financial Solutions acquired INTERLINQ® Software Corporation and its industry-leading mortgage loan origination and servicing platforms.
On June 2, 2003, Harland Financial Solutions acquired Premier Systems, Inc (PSI) of West Des Moines, IA., a leading core processing service bureau that runs Harland Financial Solutions’ UltraData® System on behalf of credit union clients nationwide. PSI is the first company added to Harland Financial Solutions newly created Enterprise Services Center, a service bureau and ASP Product offering for Harland Financial Solutions clients.
On May 3, 2004, Harland Financial Solutions acquired certain assets of Grand Rapids, MI based Greatland Corporation related to their electronic mortgage document business.
On July 7, 2004 , Harland Financial Solutions acquired the assets associated with the electronic item processing and enterprise-wide document management solutions from Poway , CA based Mitek Systems, Inc. Included in the acquisition were the CheckQuest® and CaptureQuest® software solutions.
On November 15, 2004, Harland Financial Solutions expanded its core system offering with its acquisition of Fair Isaac Corporation's Core System Business Unit, anchored by the PhoenixTM System.
On April 4, 2005, Harland Financial Solutions acquired Cincinnati, OH based Intrieve®, Incorporated. Intrieve is a leading provider of technology for financial institutions, serving over 800 clients primarily in an outsourced environment. Intrieve has facilities in Cincinnati, St. Louis and Cotuit Massachusetts. Also, Intrieve’s outsource facilities located in Orlando, FL and Cincinnati, OH, have joined the Harland Financial Solutions’ Enterprise Service Center and provide service bureau and ASP product offerings for core and item processing, including processing for Intrieve®Advantage and the Phoenix System.
On June 13, 2005, Cavion® Plus joined Harland Financial Solutions as a result of the John H. Harland Company's acquisition of Liberty Enterprises, Inc. Cavion is a leading provider of Internet banking and financial institution web site development and hosting.
On February 1, 2006 , Harland Financial Solutions acquired Carmel, IN based Financialware, Inc., a trusted innovator in enterprise content management solutions, serving more than 80 domestic and international financial institution clients.
On May 1, 2007 M & F Worldwide Corp. MFW completed its acquisition of John H. Harland Company. Harland became a wholly owned subsidiary of Clarke American Corp., which is a wholly owned subsidiary of M & F Worldwide.
Clarke American Corp. was renamed "Harland Clarke Holdings Corp." and will be the holding company supporting the operations of Harland Clarke, Harland Financial Solutions and Scantron. Harland Clarke Holdings Corp. will be headquartered at the existing Harland campus in Decatur, Georgia.
M & F Worldwide Corp. is a holding company that, in addition to Clarke American and Harland, wholly owns Mafco Worldwide Corporation, which is the world's largest producer of licorice extracts and related products.
Investor Info
Harland Financial Solutions, Inc. is a wholly owned subsidiary of the Harland Clarke Holdings Corp, which is a wholly owned subsidiary of M & F Worldwide Corp. M & F Worldwide Corp. is traded on the New York Stock Exchange under MFW.
M & F Worldwide Corp. is a holding company that owns and manages four operating businesses. Harland Clarke Corp. provides check and check-related products, direct marketing and contact center services to financial and commercial institutions as well as directly to individual consumers. Harland Financial Solutions delivers technology products and services to the financial services industry. Principally targeted at commercial banks, thrifts, credit unions and mortgage companies, the company is a leader in compliance and operational risk management, lending, core systems, customer relationship management, business intelligence, branch automation, mortgage origination and servicing applications and performance advisory services. Mafco Worldwide Corp. is the world leader in quality licorice products. Scantron Corporation provides testing and assessment systems and services and data collection and analysis services to educational institutions, businesses and government.
Harland Clarke Corp. is a strategic partner to financial institutions, which combines the complementary businesses of Clarke American and John H. Harland Company. Harland Clarke provides checks and related products, forms and treasury supplies, and related delivery and fraud prevention services. Harland Clarke also provides specialized direct marketing and contact center services to its financial and commercial institution clients. Its direct marketing offerings include turnkey direct marketing solutions, onboarding, Alcott Routon® solutions, checkbook messaging and e-mail marketing. Through its contact centers, Harland Clarke provides financial institutions with both inbound and outbound support for their clients, including sales and ordering services for checks and related products and services, customer care and banking support, and marketing services.
The business has more than 20 million annual direct customer contacts through its contact centers and websites, which enables it to up-sell and cross-sell higher value checks and related products and services as well as deliver marketing messages and customer service support on behalf of financial institutions. Harland Clarke is a ‘‘best-in-class’’ provider of outsourced services to financial and commercial institutions as well as high-quality products and services to the end-consumer. Harland Clarke serves approximately 15,000 financial and commercial institutions. In 2006, prior to the combination, Clarke American and Harland fulfilled over 110 million check units.
Harland Financial Solutions serves as a strategic technology partner and business facilitator to more than 6,500 financial institutions of all sizes, supplying comprehensive software solutions and services that help increase institutional performance and drive profitability. Serving commercial banks, mortgage companies, credit unions and thrifts, Harland Financial Solutions' depth and breadth of products address not only the technology requirements, but also the functional business needs, of financial institutions.
The company’s software products and services include core account processing, lending origination and compliant document solutions, operational risk management, mortgage origination and servicing applications, customer relationship management, business intelligence, branch automation, item image processing, enterprise content management, compliance training, financial accounting, open documents, internet banking, cash management and performance advisory services.
Some of Harland Financial Solutions’ industry leading and trusted brands include Laser Pro® compliant loan documentation, the Phoenix™ System core processing solution for banks, CreditQuest® commercial lending and risk management, Interlinq® mortgage loan servicing and origination, Encore® branch automation, Touché® customer relationship management/business intelligence, UltraData® Enterprise core processing for credit unions and Cavion® internet banking/cash management self-service solutions.
As a single-source partner, the company provides its clients with a competitive advantage by helping them improve processes in both the front and back office, as well as helping them better manage customer relationships. Its innovative solutions and services are backed by the support of leading experts who have extensive experience and backgrounds in the financial services industry. Harland Financial Solutions serves as a trusted advisor and consultative partner that can assist financial institutions achieve their business objectives.
Mafco Worldwide Corporation produces a variety of licorice products from licorice root, intermediary licorice extracts produced by others and certain other ingredients at its facilities in Camden, New Jersey; Richmond, Virginia; and Gardanne, France; and at the facilities of its joint ventures in Zhangjiagang, Jiangsu and Weihai, Shandong, People’s Republic of China. Approximately 73% of Mafco Worldwide’s licorice product sales are to the worldwide tobacco industry for use as tobacco masking and moistening agents in the manufacture of American blend cigarettes, moist snuff, chewing tobacco and pipe tobacco. While licorice represents a small percentage of the total cost of manufacturing American blend cigarettes and other tobacco products, the particular formulation and quantity used by each brand is an important element in the brand’s quality.
Mafco Worldwide also sells licorice worldwide to confectioners, food processors, cosmetic companies and pharmaceutical manufacturers for use as flavoring and masking agents, including its Magnasweet® brand flavor enhancer, which is used in various brands of chewing gum, lip balm, energy bars, non-carbonated beverages, chewable vitamins, aspirin and other products.
Mafco Worldwide also sells licorice root residue as garden mulch under the name Right Dress®.
Mafco Worldwide has achieved its position as the world’s leading manufacturer of licorice products through its experience in obtaining licorice root, its technical expertise at maintaining the consistency and quality of its product and its ability to develop and manufacture proprietary formulations for individual customers and applications.
For more than three decades, Scantron Corporation has helped educational and commercial organizations measure and improve effectiveness with assessment and survey solutions. Scantron is best known for defining the market for the rapid, accurate and reliable capture of student performance data. Scantron continues this trend with innovative software and survey solutions that leverage its expertise in world-class forms printing and scanner manufacturing. Today, approximately 80% of schools in the United States use Scantron products.
Scantron focuses on K-12, Higher Education, Survey Services, and other markets via a value-added partner network. In each situation, Scantron forms can be combined with its assessment and survey software solutions or a Scantron scanner to handle a variety of data collection applications.
Scantron helps K-12 educators meet NCLB requirements and raise the level of student achievement through two web-based software solutions. Achievement Series provides standards-based formative assessment at the district and classroom levels to monitor student progress and help prepare students for high-stakes testing. Performance Series offers computer-adaptive diagnostic testing to measure gains and identify students who will most benefit from corrective instruction or enrichment activities.
Scantron’s higher education solutions include ParSystem, a software assessment product; Class Climate, a solution for managing online and on-paper course evaluations; and eListen, used to create, deploy and analyze general surveys. Cognition software provides general forms processing capabilities by automatically processing handprint, machine print and bubble mark data.
The Scantron Evolution Series (ES) Optical Mark Readers scan information directly from paper forms at high speed, reaching up to 2,800 pages per hour. The Clarity scanner line combines the speed and accuracy of Scantron’s traditional OMR scanners with imaging capabilities, allowing both cost-efficient data capture and a digital image of the form for storage and retrieval.
Scantron’s Survey Services group combines its consulting, data collection and analysis expertise to offer full-service survey and research solutions for financial services and other commercial markets.
Scantron partners with value-added resellers who combine Scantron’s scanner and form solutions with their own data entry applications.
CoreFirst Bank & Trust Selects Harland Financial Solutions’ Enterprise Offering After Extensive Review Process
Bank Selects PhoenixEFE™ Enterprise Solution over 20 Competing Solutions
Lake Mary, Florida (October 12, 2010) – Harland Financial Solutions today announced that CoreFirst Bank & Trust has selected its PhoenixEFE™ enterprise solution to replace the bank’s customized, proprietary system.
CoreFirst Bank & Trust, headquartered in Topeka, Kan. ($1.2B in assets), is known in the industry as an innovator, providing customer convenience and efficiency through technology. It was the first bank in its region to provide 24-hour ATMs, the first with grocery store branches and the first with extended branch hours. Replacing its core technology is necessary in order to maintain its progressive approach, and it is a project that requires significant due diligence.
“We started with a high-end review of 20 different core processing systems. We wanted a solution with current technology that can deliver a real-time environment and a service provider who has experience working with banks of our size,” explained Steve Huff, senior vice president and director of information technology for CoreFirst Bank & Trust.
From those original 20 solutions, the bank narrowed its choices down to two providers, ultimately choosing Harland Financial Solutions’ PhoenixEFE. PhoenixEFE transcends core processing to provide the institution with a complete, integrated, enterprise-wide solution. “We went through a long due diligence process to make sure we made the best decision for our bank and for our customers,” added Huff. “I am confident that we made the right choice with PhoenixEFE.”
The bank chose PhoenixEFE for a number of reasons, including its .NET architecture. Integration with the teller system, Microsoft® and SQL reporting were also deciding factors, as was its integration with the bank’s loan processing system, LaserPro®, also
from Harland Financial Solutions. “With PhoenixEFE, we can consolidate some of our niche products into one fully integrated core,” Huff said. “That means we will be able to use our existing knowledge to get data out of the system and effectively access any type of data we need.”
Along with PhoenixEFE core processing, CoreFirst Bank & Trust will also benefit from integrated teller, enterprise content management, item processing, deposit origination, financial management, collections, and more.
“CoreFirst Bank & Trust has a long legacy of using technology to increase operational efficiency and give the bank a competitive advantage,” said Raju Shivdasani, president of Harland Financial Solutions. “PhoenixEFE has the capacity and integrated features to take CoreFirst into its next era of innovation. We are proud to be a part of its progress.”
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About Harland Financial Solutions
Harland Financial Solutions, Inc. (www.harlandfinancialsolutions.com) supplies software and services to thousands of financial institutions of all sizes, offering its solutions in both an in-house and service bureau environment. It is a leader in core systems, business intelligence, branch automation, payment processing, enterprise content management, lending solutions, risk management, compliance, financial accounting, mortgage solutions, and self-service solutions. The company is a wholly-owned subsidiary of Harland Clarke Holdings Corp., which also owns Harland Clarke and Scantron.
The information contained in this press release is accurate at the time of publication. However, service offerings and availability, relationships, contacts and other specified information may change over time.
Established in 1971 with the goal of expanding community banking in Texas, American Bank of Texas has grown through prudent investment and acquisition and is now a $1.7 billion institution with 35 branches. American Bank of Texas and American Bank of Texas, N.A., are privately held banks that comprise the North American Bancshares holding company.
American Bank of Texas first became a Harland Financial Solutions customer in 1994 when they purchased LaserPro®. They continued to add more Harland Financial Solutions products in 1999 when they purchased DepositPro® and additional ProSuite™ modules, like GeoPro®. Most recently, American Bank of Texas implemented CreditQuest®, Harland Financial Solutions’ commercial credit management system. Throughout their history with Harland Financial Solutions, American Bank of Texas has come to rely on Harland Financial Solutions as a trusted partner that devotes resources to continuously enhance its products.
"Prior to implementing LaserPro, we had 30 people preparing loan documents in 30 formats. Now seven people prepare documents with much higher volume and consistency."Encore® eServices
The retail banking environment can be simply described as:
The delivery channels you have chosen through which to sell and service customers
The business processes used during customer sessions to support the current activity
Available sources of knowledge about customer relationships, customer demographics, and customer tendencies
The lines of business you have chosen to offer to the marketplace
What is needed to complete the picture, is the multi-channel integration layer to bring it all seamlessly together in support of your primary mission ... to efficiently and effectively sell and service the prospects and customers in your chosen market. Encore® Enterprise Services (Encore eServices) combines connectivity and delivery abilities with both conventional and Web services, providing financial institutions a single point of maintenance for key enterprise business processes.
Click to enlarge
Encore eServices Links Customer Interaction to Business Processes
Whether processes are at the enterprise network level, or in host core processing, or in third party applications available through XML communications, Encore eServices links them to Encore customer interaction management front-end applications.
Encore eServices will also extend Encore application components such as contact management, customer referral, sales prospecting and tracking, and customer fulfillment through Encore XML Web Services to other channels and third-party applications. XML Web Services will be the fundamental building blocks for future service delivery throughout your network.
Encore eServices Links To Customer Knowledge, Wherever It Exists
Encore eServices supports multi-channel links from customer knowledge systems such as legacy host, data warehouse/datamart, MCIF and analytics to the point of personal contact with the customer through full-service channels such as teller, branch platform, and call center. Encore eServices also connects full service channels to customer requests coming from self-service channels such as ATM and Web.
Interactive messaging retrieves customer account information from legacy host systems and delivers updates from the current session. Customer habits and demographics can be captured at point of contact and delivered to data warehouses for storage and analysis. DataMart campaigns can be delivered to “target segment of one” customers wherever and whenever they touch the bank. MCIF and householding information, customer profitability, propensity to buy, and danger of attrition, can all be delivered to the point of contact. Validation of customer worth and worthiness for deposit account opening or loan application approval can be obtained from the service provider of choice.
Encore eServices Links Self Service Channels to Full Service Channels
EXAMPLES:
DIRECT BANK - Encore eServices pulls information from Internet Banking for new accounts setup, information inquiry follow-up and reply, and the processing of service requests.
PBX/IVR/CTI - Calls can be routed from a CTI server through Encore eServices to the call center agent. Screen-pops show call history, customer ID, and transaction data. Call wrap-up sends data to the CTI server at the conclusion of the call. Encore eServices can route an internet query for call-back or two-way chat.
ATM/KIOSKS - Encore eServices can pull informational or potential new account queries from an interactive self service authorization database for follow-up and reply via call or email.
Encore eServices supports the Encore customer-centric view
The Encore customer-centric view enables the financial institution to manage the interaction with its customers and create a positive experience every time the customer touches the bank. Customer satisfaction means customer retention … customer retention and growth means PROFIT.
The key to Encore’s customer-centric software
is the concept of a customer folder as a consolidated, user-friendly repository of information. During customer sessions, the folder holds information drawn by Encore eServices from multiple sources ... information such as sales and service contacts, sales referrals and referral status, service requests and to-do’s, account balances and ownership, and detailed views of transactions. Accounts can include traditional deposit and loan services, insurance, and investments. Information can be drawn from CIF, accounting, profitability, MCIF/ data warehouse, and other systems. Front line staff viewing the customer folder, whether at the branch, call center, or loan center, will know exactly what the customer interactions have been, how valuable they are, and opportunities for cross-sell and up-sell.
Encore eServices uses industry standards such as XML and SOAP to integrate the Encore suite with third-party solutions and legacy systems. Encore eServices embraces evolving technology standards, such as the Microsoft.NET framework, and is an essential part of the Encore n-tier, component-based architecture.
Encore® Teller
Encore® Teller is a robust teller automation product that enhances customer service, increases teller productivity, and reduces costs. Transaction processing is fast and easy. Complicated transactions are simplified, balancing is quick, and institution policies and procedures can be enforced at the teller workstation. A tailoring module is also delivered which enables transactions to be added or modified by institution personnel using a point and click tool.
Key Features:
Keyboard access for all functions
Menu-driven with single key transaction selection
Multi-day electronic journal
Teller referral
Savings bond redemption with automatic value/interest calculation and 1099 printing
Cash in/cash out pop-up windows
Check pop-up window with Reg CC hold information
Transaction reversal/correction
Multi-transaction cash tracking
Batch, teller and branch totals
Balancing aids: cash count, buy/sell, over/short
Management reports for teller activity, large currency, referrals, fee waivers
Automatic store and forward
Split day processing
Interfaces to financial peripherals (receipt/validation printers, passbook printers, cash dispensers, MICR readers)
Online/offline and cash drawer currency limits
Centralized user security administration
Online help
Web enabled
Automatic fee calculation
Large currency tracking and 4789 printing
Automated laser printing and tracking of official checks
Key Features:
Online retrieval of client relationships
Contact management and tracking
Enterprise-wide contact history
Online check order/reorder
Customer needs matching
Product selling and side-by-side product comparisons
Account opening and customer information screens
New account document preparation with flexible document formats
Rate, fee, and bank information
Sales, interview, and complete item tracking
Interactive interfaces to legacy systems
Shared data across branches and call centers
Centralized user security administration
Multi-bank capabilities
Performance and sales reports
Reports by individual, branch, region, and institution
Encore® CallCenter
Encore® Call Center provides the ability for call center agents to handle all inbound sales and service activities. A customer fulfillment system lets institutions manage workflow and track the completion of all requests.
Key Features:
Complete system for servicing telephone banking customers
Online retrieval of client relationship
Links to computer telephone (CTI) systems for screen-pop, call transfer, and call management
Account opening and customer information screens
Bank branch and ATM information
Product selling and comparison, product scripts
Product rate and fee schedules
Efficient handling of direct banking transactions including name/address change, transfers, fee rebates, stops/holds
Enterprise-wide contact management
Contact history
Shared data across branches and call centersv
Call wrap-up
Online check order/reorder
Reports for call statistics and call activity
Customer fulfillment for workflow, follow-up, and tracking
Encore® LoanDirector
Encore® LoanDirector is a tool that highly automates the loan sales and origination functions within a financial institution. Supported by DecisionPro® and LaserPro®, Encore LoanDirector can completely automate the loan origination process from sale to closing. Loan information is entered one time, thus eliminating the re-keying of information and reducing origination costs. Customers get quicker decisions and faster closings and financial institution make the “right” loans that are priced according to the proper level of credit risk.
Key Features:
Consumer loan applications for secured and unsecured loans
Multiple collateral records for secured loans
Applicant financial information collected for loan underwriting
Encore Loan Calculator with credit life insurance options
Vehicle valuation using the NADA database
Printing of loan application documents
Tracking of policy rate and negotiated loan rate using the Encore Loan Calculator for recalculation of APR
Loan Tracking Report shows status of loan application
Export of loan application data to Harland Financial Solutions’ DecisionPro loan underwriting system
Export of loan application data to other loan underwriting systems via XML messageI.
Harland Financial Solutions serves as a strategic technology partner to more than 6,500 financial institutions of all sizes, including commercial banks, mortgage companies, credit unions, and thrifts. It supplies comprehensive software solutions and services that help increase institutional performance and drive profitability. These include lending and mortgage compliance and origination applications, risk management solutions, business intelligence solutions, Internet and mobile banking applications, branch automation solutions, enterprise solutions and core processing systems. Harland Financial Solutions is headquartered in Lake Mary, Florida, and operates from 16 other offices throughout the U.S., as well as in Dublin, Ireland and Tel Aviv, Israel.
History
In late 2000, the John H. Harland Co, the original parent company of Harland Financial Solutions, acquired Concentrex, Inc., a leading provider of software and services to financial institutions. This acquisition, combined with Harland's existing software businesses, became Harland Financial Solutions, Inc., a wholly owned subsidiary of the John H. Harland Company.
In May of 2002, Harland Financial Solutions acquired Easy Systems, Inc. Easy Systems, a leading provider of turnkey branch automation solutions for the community bank market.
On September 23, 2002, Harland Financial Solutions entered the Bank Core Systems market with its acquisition of SPARAK Financial Systems, LLC. With over 260 community bank clients, SPARAK® is a leading provider of in-house core systems for banks.
On October 15, 2002, Harland Financial Solutions acquired INTERLINQ® Software Corporation and its industry-leading mortgage loan origination and servicing platforms.
On June 2, 2003, Harland Financial Solutions acquired Premier Systems, Inc (PSI) of West Des Moines, IA., a leading core processing service bureau that runs Harland Financial Solutions’ UltraData® System on behalf of credit union clients nationwide. PSI is the first company added to Harland Financial Solutions newly created Enterprise Services Center, a service bureau and ASP Product offering for Harland Financial Solutions clients.
On May 3, 2004, Harland Financial Solutions acquired certain assets of Grand Rapids, MI based Greatland Corporation related to their electronic mortgage document business.
On July 7, 2004 , Harland Financial Solutions acquired the assets associated with the electronic item processing and enterprise-wide document management solutions from Poway , CA based Mitek Systems, Inc. Included in the acquisition were the CheckQuest® and CaptureQuest® software solutions.
On November 15, 2004, Harland Financial Solutions expanded its core system offering with its acquisition of Fair Isaac Corporation's Core System Business Unit, anchored by the PhoenixTM System.
On April 4, 2005, Harland Financial Solutions acquired Cincinnati, OH based Intrieve®, Incorporated. Intrieve is a leading provider of technology for financial institutions, serving over 800 clients primarily in an outsourced environment. Intrieve has facilities in Cincinnati, St. Louis and Cotuit Massachusetts. Also, Intrieve’s outsource facilities located in Orlando, FL and Cincinnati, OH, have joined the Harland Financial Solutions’ Enterprise Service Center and provide service bureau and ASP product offerings for core and item processing, including processing for Intrieve®Advantage and the Phoenix System.
On June 13, 2005, Cavion® Plus joined Harland Financial Solutions as a result of the John H. Harland Company's acquisition of Liberty Enterprises, Inc. Cavion is a leading provider of Internet banking and financial institution web site development and hosting.
On February 1, 2006 , Harland Financial Solutions acquired Carmel, IN based Financialware, Inc., a trusted innovator in enterprise content management solutions, serving more than 80 domestic and international financial institution clients.
On May 1, 2007 M & F Worldwide Corp. MFW completed its acquisition of John H. Harland Company. Harland became a wholly owned subsidiary of Clarke American Corp., which is a wholly owned subsidiary of M & F Worldwide.
Clarke American Corp. was renamed "Harland Clarke Holdings Corp." and will be the holding company supporting the operations of Harland Clarke, Harland Financial Solutions and Scantron. Harland Clarke Holdings Corp. will be headquartered at the existing Harland campus in Decatur, Georgia.
M & F Worldwide Corp. is a holding company that, in addition to Clarke American and Harland, wholly owns Mafco Worldwide Corporation, which is the world's largest producer of licorice extracts and related products.
Investor Info
Harland Financial Solutions, Inc. is a wholly owned subsidiary of the Harland Clarke Holdings Corp, which is a wholly owned subsidiary of M & F Worldwide Corp. M & F Worldwide Corp. is traded on the New York Stock Exchange under MFW.
M & F Worldwide Corp. is a holding company that owns and manages four operating businesses. Harland Clarke Corp. provides check and check-related products, direct marketing and contact center services to financial and commercial institutions as well as directly to individual consumers. Harland Financial Solutions delivers technology products and services to the financial services industry. Principally targeted at commercial banks, thrifts, credit unions and mortgage companies, the company is a leader in compliance and operational risk management, lending, core systems, customer relationship management, business intelligence, branch automation, mortgage origination and servicing applications and performance advisory services. Mafco Worldwide Corp. is the world leader in quality licorice products. Scantron Corporation provides testing and assessment systems and services and data collection and analysis services to educational institutions, businesses and government.
Harland Clarke Corp. is a strategic partner to financial institutions, which combines the complementary businesses of Clarke American and John H. Harland Company. Harland Clarke provides checks and related products, forms and treasury supplies, and related delivery and fraud prevention services. Harland Clarke also provides specialized direct marketing and contact center services to its financial and commercial institution clients. Its direct marketing offerings include turnkey direct marketing solutions, onboarding, Alcott Routon® solutions, checkbook messaging and e-mail marketing. Through its contact centers, Harland Clarke provides financial institutions with both inbound and outbound support for their clients, including sales and ordering services for checks and related products and services, customer care and banking support, and marketing services.
The business has more than 20 million annual direct customer contacts through its contact centers and websites, which enables it to up-sell and cross-sell higher value checks and related products and services as well as deliver marketing messages and customer service support on behalf of financial institutions. Harland Clarke is a ‘‘best-in-class’’ provider of outsourced services to financial and commercial institutions as well as high-quality products and services to the end-consumer. Harland Clarke serves approximately 15,000 financial and commercial institutions. In 2006, prior to the combination, Clarke American and Harland fulfilled over 110 million check units.
Harland Financial Solutions serves as a strategic technology partner and business facilitator to more than 6,500 financial institutions of all sizes, supplying comprehensive software solutions and services that help increase institutional performance and drive profitability. Serving commercial banks, mortgage companies, credit unions and thrifts, Harland Financial Solutions' depth and breadth of products address not only the technology requirements, but also the functional business needs, of financial institutions.
The company’s software products and services include core account processing, lending origination and compliant document solutions, operational risk management, mortgage origination and servicing applications, customer relationship management, business intelligence, branch automation, item image processing, enterprise content management, compliance training, financial accounting, open documents, internet banking, cash management and performance advisory services.
Some of Harland Financial Solutions’ industry leading and trusted brands include Laser Pro® compliant loan documentation, the Phoenix™ System core processing solution for banks, CreditQuest® commercial lending and risk management, Interlinq® mortgage loan servicing and origination, Encore® branch automation, Touché® customer relationship management/business intelligence, UltraData® Enterprise core processing for credit unions and Cavion® internet banking/cash management self-service solutions.
As a single-source partner, the company provides its clients with a competitive advantage by helping them improve processes in both the front and back office, as well as helping them better manage customer relationships. Its innovative solutions and services are backed by the support of leading experts who have extensive experience and backgrounds in the financial services industry. Harland Financial Solutions serves as a trusted advisor and consultative partner that can assist financial institutions achieve their business objectives.
Mafco Worldwide Corporation produces a variety of licorice products from licorice root, intermediary licorice extracts produced by others and certain other ingredients at its facilities in Camden, New Jersey; Richmond, Virginia; and Gardanne, France; and at the facilities of its joint ventures in Zhangjiagang, Jiangsu and Weihai, Shandong, People’s Republic of China. Approximately 73% of Mafco Worldwide’s licorice product sales are to the worldwide tobacco industry for use as tobacco masking and moistening agents in the manufacture of American blend cigarettes, moist snuff, chewing tobacco and pipe tobacco. While licorice represents a small percentage of the total cost of manufacturing American blend cigarettes and other tobacco products, the particular formulation and quantity used by each brand is an important element in the brand’s quality.
Mafco Worldwide also sells licorice worldwide to confectioners, food processors, cosmetic companies and pharmaceutical manufacturers for use as flavoring and masking agents, including its Magnasweet® brand flavor enhancer, which is used in various brands of chewing gum, lip balm, energy bars, non-carbonated beverages, chewable vitamins, aspirin and other products.
Mafco Worldwide also sells licorice root residue as garden mulch under the name Right Dress®.
Mafco Worldwide has achieved its position as the world’s leading manufacturer of licorice products through its experience in obtaining licorice root, its technical expertise at maintaining the consistency and quality of its product and its ability to develop and manufacture proprietary formulations for individual customers and applications.
For more than three decades, Scantron Corporation has helped educational and commercial organizations measure and improve effectiveness with assessment and survey solutions. Scantron is best known for defining the market for the rapid, accurate and reliable capture of student performance data. Scantron continues this trend with innovative software and survey solutions that leverage its expertise in world-class forms printing and scanner manufacturing. Today, approximately 80% of schools in the United States use Scantron products.
Scantron focuses on K-12, Higher Education, Survey Services, and other markets via a value-added partner network. In each situation, Scantron forms can be combined with its assessment and survey software solutions or a Scantron scanner to handle a variety of data collection applications.
Scantron helps K-12 educators meet NCLB requirements and raise the level of student achievement through two web-based software solutions. Achievement Series provides standards-based formative assessment at the district and classroom levels to monitor student progress and help prepare students for high-stakes testing. Performance Series offers computer-adaptive diagnostic testing to measure gains and identify students who will most benefit from corrective instruction or enrichment activities.
Scantron’s higher education solutions include ParSystem, a software assessment product; Class Climate, a solution for managing online and on-paper course evaluations; and eListen, used to create, deploy and analyze general surveys. Cognition software provides general forms processing capabilities by automatically processing handprint, machine print and bubble mark data.
The Scantron Evolution Series (ES) Optical Mark Readers scan information directly from paper forms at high speed, reaching up to 2,800 pages per hour. The Clarity scanner line combines the speed and accuracy of Scantron’s traditional OMR scanners with imaging capabilities, allowing both cost-efficient data capture and a digital image of the form for storage and retrieval.
Scantron’s Survey Services group combines its consulting, data collection and analysis expertise to offer full-service survey and research solutions for financial services and other commercial markets.
Scantron partners with value-added resellers who combine Scantron’s scanner and form solutions with their own data entry applications.
CoreFirst Bank & Trust Selects Harland Financial Solutions’ Enterprise Offering After Extensive Review Process
Bank Selects PhoenixEFE™ Enterprise Solution over 20 Competing Solutions
Lake Mary, Florida (October 12, 2010) – Harland Financial Solutions today announced that CoreFirst Bank & Trust has selected its PhoenixEFE™ enterprise solution to replace the bank’s customized, proprietary system.
CoreFirst Bank & Trust, headquartered in Topeka, Kan. ($1.2B in assets), is known in the industry as an innovator, providing customer convenience and efficiency through technology. It was the first bank in its region to provide 24-hour ATMs, the first with grocery store branches and the first with extended branch hours. Replacing its core technology is necessary in order to maintain its progressive approach, and it is a project that requires significant due diligence.
“We started with a high-end review of 20 different core processing systems. We wanted a solution with current technology that can deliver a real-time environment and a service provider who has experience working with banks of our size,” explained Steve Huff, senior vice president and director of information technology for CoreFirst Bank & Trust.
From those original 20 solutions, the bank narrowed its choices down to two providers, ultimately choosing Harland Financial Solutions’ PhoenixEFE. PhoenixEFE transcends core processing to provide the institution with a complete, integrated, enterprise-wide solution. “We went through a long due diligence process to make sure we made the best decision for our bank and for our customers,” added Huff. “I am confident that we made the right choice with PhoenixEFE.”
The bank chose PhoenixEFE for a number of reasons, including its .NET architecture. Integration with the teller system, Microsoft® and SQL reporting were also deciding factors, as was its integration with the bank’s loan processing system, LaserPro®, also
from Harland Financial Solutions. “With PhoenixEFE, we can consolidate some of our niche products into one fully integrated core,” Huff said. “That means we will be able to use our existing knowledge to get data out of the system and effectively access any type of data we need.”
Along with PhoenixEFE core processing, CoreFirst Bank & Trust will also benefit from integrated teller, enterprise content management, item processing, deposit origination, financial management, collections, and more.
“CoreFirst Bank & Trust has a long legacy of using technology to increase operational efficiency and give the bank a competitive advantage,” said Raju Shivdasani, president of Harland Financial Solutions. “PhoenixEFE has the capacity and integrated features to take CoreFirst into its next era of innovation. We are proud to be a part of its progress.”
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About Harland Financial Solutions
Harland Financial Solutions, Inc. (www.harlandfinancialsolutions.com) supplies software and services to thousands of financial institutions of all sizes, offering its solutions in both an in-house and service bureau environment. It is a leader in core systems, business intelligence, branch automation, payment processing, enterprise content management, lending solutions, risk management, compliance, financial accounting, mortgage solutions, and self-service solutions. The company is a wholly-owned subsidiary of Harland Clarke Holdings Corp., which also owns Harland Clarke and Scantron.
The information contained in this press release is accurate at the time of publication. However, service offerings and availability, relationships, contacts and other specified information may change over time.
Established in 1971 with the goal of expanding community banking in Texas, American Bank of Texas has grown through prudent investment and acquisition and is now a $1.7 billion institution with 35 branches. American Bank of Texas and American Bank of Texas, N.A., are privately held banks that comprise the North American Bancshares holding company.
American Bank of Texas first became a Harland Financial Solutions customer in 1994 when they purchased LaserPro®. They continued to add more Harland Financial Solutions products in 1999 when they purchased DepositPro® and additional ProSuite™ modules, like GeoPro®. Most recently, American Bank of Texas implemented CreditQuest®, Harland Financial Solutions’ commercial credit management system. Throughout their history with Harland Financial Solutions, American Bank of Texas has come to rely on Harland Financial Solutions as a trusted partner that devotes resources to continuously enhance its products.
"Prior to implementing LaserPro, we had 30 people preparing loan documents in 30 formats. Now seven people prepare documents with much higher volume and consistency."Encore® eServices
The retail banking environment can be simply described as:
The delivery channels you have chosen through which to sell and service customers
The business processes used during customer sessions to support the current activity
Available sources of knowledge about customer relationships, customer demographics, and customer tendencies
The lines of business you have chosen to offer to the marketplace
What is needed to complete the picture, is the multi-channel integration layer to bring it all seamlessly together in support of your primary mission ... to efficiently and effectively sell and service the prospects and customers in your chosen market. Encore® Enterprise Services (Encore eServices) combines connectivity and delivery abilities with both conventional and Web services, providing financial institutions a single point of maintenance for key enterprise business processes.
Click to enlarge
Encore eServices Links Customer Interaction to Business Processes
Whether processes are at the enterprise network level, or in host core processing, or in third party applications available through XML communications, Encore eServices links them to Encore customer interaction management front-end applications.
Encore eServices will also extend Encore application components such as contact management, customer referral, sales prospecting and tracking, and customer fulfillment through Encore XML Web Services to other channels and third-party applications. XML Web Services will be the fundamental building blocks for future service delivery throughout your network.
Encore eServices Links To Customer Knowledge, Wherever It Exists
Encore eServices supports multi-channel links from customer knowledge systems such as legacy host, data warehouse/datamart, MCIF and analytics to the point of personal contact with the customer through full-service channels such as teller, branch platform, and call center. Encore eServices also connects full service channels to customer requests coming from self-service channels such as ATM and Web.
Interactive messaging retrieves customer account information from legacy host systems and delivers updates from the current session. Customer habits and demographics can be captured at point of contact and delivered to data warehouses for storage and analysis. DataMart campaigns can be delivered to “target segment of one” customers wherever and whenever they touch the bank. MCIF and householding information, customer profitability, propensity to buy, and danger of attrition, can all be delivered to the point of contact. Validation of customer worth and worthiness for deposit account opening or loan application approval can be obtained from the service provider of choice.
Encore eServices Links Self Service Channels to Full Service Channels
EXAMPLES:
DIRECT BANK - Encore eServices pulls information from Internet Banking for new accounts setup, information inquiry follow-up and reply, and the processing of service requests.
PBX/IVR/CTI - Calls can be routed from a CTI server through Encore eServices to the call center agent. Screen-pops show call history, customer ID, and transaction data. Call wrap-up sends data to the CTI server at the conclusion of the call. Encore eServices can route an internet query for call-back or two-way chat.
ATM/KIOSKS - Encore eServices can pull informational or potential new account queries from an interactive self service authorization database for follow-up and reply via call or email.
Encore eServices supports the Encore customer-centric view
The Encore customer-centric view enables the financial institution to manage the interaction with its customers and create a positive experience every time the customer touches the bank. Customer satisfaction means customer retention … customer retention and growth means PROFIT.
The key to Encore’s customer-centric software
is the concept of a customer folder as a consolidated, user-friendly repository of information. During customer sessions, the folder holds information drawn by Encore eServices from multiple sources ... information such as sales and service contacts, sales referrals and referral status, service requests and to-do’s, account balances and ownership, and detailed views of transactions. Accounts can include traditional deposit and loan services, insurance, and investments. Information can be drawn from CIF, accounting, profitability, MCIF/ data warehouse, and other systems. Front line staff viewing the customer folder, whether at the branch, call center, or loan center, will know exactly what the customer interactions have been, how valuable they are, and opportunities for cross-sell and up-sell.
Encore eServices uses industry standards such as XML and SOAP to integrate the Encore suite with third-party solutions and legacy systems. Encore eServices embraces evolving technology standards, such as the Microsoft.NET framework, and is an essential part of the Encore n-tier, component-based architecture.
Encore® Teller
Encore® Teller is a robust teller automation product that enhances customer service, increases teller productivity, and reduces costs. Transaction processing is fast and easy. Complicated transactions are simplified, balancing is quick, and institution policies and procedures can be enforced at the teller workstation. A tailoring module is also delivered which enables transactions to be added or modified by institution personnel using a point and click tool.
Key Features:
Keyboard access for all functions
Menu-driven with single key transaction selection
Multi-day electronic journal
Teller referral
Savings bond redemption with automatic value/interest calculation and 1099 printing
Cash in/cash out pop-up windows
Check pop-up window with Reg CC hold information
Transaction reversal/correction
Multi-transaction cash tracking
Batch, teller and branch totals
Balancing aids: cash count, buy/sell, over/short
Management reports for teller activity, large currency, referrals, fee waivers
Automatic store and forward
Split day processing
Interfaces to financial peripherals (receipt/validation printers, passbook printers, cash dispensers, MICR readers)
Online/offline and cash drawer currency limits
Centralized user security administration
Online help
Web enabled
Automatic fee calculation
Large currency tracking and 4789 printing
Automated laser printing and tracking of official checks
Key Features:
Online retrieval of client relationships
Contact management and tracking
Enterprise-wide contact history
Online check order/reorder
Customer needs matching
Product selling and side-by-side product comparisons
Account opening and customer information screens
New account document preparation with flexible document formats
Rate, fee, and bank information
Sales, interview, and complete item tracking
Interactive interfaces to legacy systems
Shared data across branches and call centers
Centralized user security administration
Multi-bank capabilities
Performance and sales reports
Reports by individual, branch, region, and institution
Encore® CallCenter
Encore® Call Center provides the ability for call center agents to handle all inbound sales and service activities. A customer fulfillment system lets institutions manage workflow and track the completion of all requests.
Key Features:
Complete system for servicing telephone banking customers
Online retrieval of client relationship
Links to computer telephone (CTI) systems for screen-pop, call transfer, and call management
Account opening and customer information screens
Bank branch and ATM information
Product selling and comparison, product scripts
Product rate and fee schedules
Efficient handling of direct banking transactions including name/address change, transfers, fee rebates, stops/holds
Enterprise-wide contact management
Contact history
Shared data across branches and call centersv
Call wrap-up
Online check order/reorder
Reports for call statistics and call activity
Customer fulfillment for workflow, follow-up, and tracking
Encore® LoanDirector
Encore® LoanDirector is a tool that highly automates the loan sales and origination functions within a financial institution. Supported by DecisionPro® and LaserPro®, Encore LoanDirector can completely automate the loan origination process from sale to closing. Loan information is entered one time, thus eliminating the re-keying of information and reducing origination costs. Customers get quicker decisions and faster closings and financial institution make the “right” loans that are priced according to the proper level of credit risk.
Key Features:
Consumer loan applications for secured and unsecured loans
Multiple collateral records for secured loans
Applicant financial information collected for loan underwriting
Encore Loan Calculator with credit life insurance options
Vehicle valuation using the NADA database
Printing of loan application documents
Tracking of policy rate and negotiated loan rate using the Encore Loan Calculator for recalculation of APR
Loan Tracking Report shows status of loan application
Export of loan application data to Harland Financial Solutions’ DecisionPro loan underwriting system
Export of loan application data to other loan underwriting systems via XML messageI.
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